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Tip #084
Tip #084 Order & Delivery Confirmations I’ve been asked to explain the correct process to send order and delivery confirmations to customers. Here it goes. The customer’s profile record screen has...
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Suggestion
Suggestion Promote Yourself and Keep Customers I know that every time I send flowers to someone, I always wonder what the arrengement looked like and if I got a good value for my money. I am sure most...
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Identical Credit Card Transactions
Identical Credit Card Transactions OK folks, the problem is real and it has definitely affected you. The problem is not with Merchant Warehouse’s program but with First Data, the clearing house. They...
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Deciphering the Daily Financial Report
Deciphering the Daily Financial Report (A.K.A. The Daily Activity Snapshot)I’ll admit it, the Daily Financial Report is hard to understand and sometimes it makes mo sense at all. So let’s try to...
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Tip #186 – Help Eliminate Below Average Orders
Tip #186 Help Eliminate Below Average Orders As floral industry experts such as Tim Huckabee of Floral Strategies and Dan McManus of Team Floral advocate in their training sessions, you and your...
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Tip #193 – Gift Cards and Certificates
Tip #193 Gift Cards and Certificates We are all familiar with gift certificates. We’ve either given them to someone or received them from someone. They are most time printed on paper and, if from a...
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Tip #194 – Selling Electronic Gift Cards (Certificates)
Tip #194 Selling Electronic Gift Cards (Certificates) So now we are going to learn how to sell, meaning entering into flowerSoft, an electronic gift card. There are some Item Description Codes in...
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Tip #196 – Replenishing an EGC
Tip #196 Replenishing an EGC So now we know how to sell EGCs and also accept them as payment. Next we are going to learn how to add money to (replenish) an existing EGC. Basically, it is very similar...
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Tip #288-Bad Checks
Tip #288 Bad Checks There are times when a customer’s check will come back as “Insufficient Funds” along with the amount your bank is charging you for processing that check. Hopefully, this will not...
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